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All Prices Include Custom Stitching & Free UK Delivery

Refunds & Returns Policy

Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from MissteeQ, for a full refund.

Order cancellations must be made in writing, quoting your order number, within 3 days of the day you ordered your item(s). If you ordered an item with using our Next Day Delivery service you must contact us immediately using the link below.

To cancel your Standard Delivery Order please contact us

To cancel your Next Day Delivery Order, please contact us

If however your order has already been processed, you will need to return the order to us.

Please read the Return or Exchange an item section below.

 

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. However delivery charges are only refundable if you have cancelled your entire order within the 3 day Cooling-Off Period or where the goods are faulty and a refund is made.

Please note:

  • Special made to measure items will not be exchanged or refunded.
     
  • There will be an admin and handling charge if any readymade garments are returned.
     
  • We cannot refund on orders custom made with your special specifications.
     
  • Jewellery are excluded from our return and refund policy due to hygiene purposes.
     
  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
     
  • The cost of returning the item to us is your responsibility.
     
  • The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
     
  • Please ensure that all email addresses and delivery address are correct as MissteeQ will not be responsible for invoices not received/goods not received on time if delivery address given is incorrect.